Donor Relations Officer

August 2021 

Studio East is founded on the belief that the performing arts can make a difference in the lives of our children. Children who learn and practice the discipline, dedication, and teamwork required by the craft of theater develop skills that will be valuable assets throughout their lives, no matter what career they choose to pursue.  

Are you passionate about youth development, the performing arts, and being part of a non-profit serving its community? Do you have experience cultivating and stewarding donor relationships? Are you goal oriented and always looking to maximize opportunity? Do you lead with visibility, creativity, and accountability? If so, Studio East might be the right place for you! 

Position Description 

Studio East relies on the support of generous donors from the audience we serve and our community. Philanthropic contributions advance our mission to create confident, compassionate, responsible young people through training in the art and craft of theater and ensures organizational stability.  

The Donor Relations Officer is a full-time position that reports directly to the Managing Director and works closely with the corporate development and grants staff. The Donor Relations Officer is responsible for developing and implementing engagement and fundraising strategies to enhance and grow revenue and current and prospective donors.  

The Donor Relations Officer is responsible for donor engagement (identification, cultivation, solicitation, and stewardship) and expanding relationships by providing extraordinary service and exceeding expectations in maintaining and managing donor information. 

As necessary, the Donor Relations Officer will recruit and supervise volunteers to help with donor cultivation events and annual fundraising events. Paramount to this position is the ability to work with a high degree of independence, and juggle various projects at once, while maintaining a clear understanding of donor cultivation and moves management.  

Key Responsibilities 

• Create and execute on an annual individual fundraising plan that delivers on overall organizational fundraising goals  
• Spearhead the fundraising strategy planned around individual giving and fundraising events  
• Oversee all aspects of the donor cultivation cycle (cultivation, solicitation, and stewardship) to fulfill annual revenue  
• Develop and implement short and long-term fundraising plan in consultation with the Managing Director and Executive Director to secure financial support from individuals  
• Establish and manage a portfolio of current and prospective donors at all levels 
• Identify and cultivate new donors and increase current donors’ level of support annually  
• Support the Managing Director and Executive Director’s relationships with prospects and donors and coordinate cultivation, solicitation, and stewardship interactions  
• Prepare written materials (e.g. correspondence, proposals, solicitations, acknowledgements) 
• Leverage existing supporters to steward, cultivate, and acquire new donors 
• Participate in planning and implementation of annual development budget and plan 
• Collaborate across departments such as marketing and accounting in support and execution of fundraising efforts 
• Maintain accurate, detailed records and reports to track communications and donations 
• Other responsibilities as assigned to ensure successful growth and operational stability 

Knowledge, Skills, and Abilities 

• Demonstrated writing ability in content, proposals, reports, donor contact, etc. 
• Experience utilizing CRM/database management 
• Ability to develop creative fundraising strategies to engage a broad range of donors 
• Strong verbal, interpersonal communication, and authentic relationship building skills 
• Confident, professional, and passionate about Studio East’s mission 
• Demonstrated ability to work both independently and as part of a team, display self-motivation, set priorities, and meet deadlines 
• Ability to handle multiple projects and commitments concurrently 
• Exceptional attention to detail 
• Master collaborator, exhibiting positive impact on organizational culture with proven ability to work effectively within wide variety of relationships 
• Displays highest standards in ethics, values, and confidentiality 
• Problem-solver delivering creative solutions 
• Ability to get others excited about, and committed to, furthering the organization’s objectives 

Qualifications 

• Bachelor’s degree 
• Minimum 3 years’ experience in non-profit fundraising inclusive of relationship building, reporting, and targeted goals 
• Proficient computer skills – Microsoft Office, CRM software, database management 
• Proven record of donor identification, cultivation, solicitation, and stewardship 
• Proven history of managing donor portfolios and making successful asks at all levels 
• Experience in event strategizing and fulfillment 

Position Specifications 

• Reports to Managing Director 
• Full-time exempt position 
• Some evenings and weekends required 
• Salary range $60-70,000, commensurate with experience 
• Benefits include health and dental plan; paid sick, vacation and holiday; and 401(k) matching contributions 

To apply 

Please email resume and cover letter to jennifertucker@studio-east.org. Include in your cover letter what you consider your donor relations superpower and your connection to Studio East’s mission.  

Box Office Manager

August 2021 

Studio East Training for the Performing Arts is a non-profit organization founded on the belief that the performing arts can make a difference in the lives of our children. Children who learn and practice the discipline, dedication, and teamwork required by the craft of theater develop skills that will be valuable assets throughout their lives, no matter what career they choose to pursue.  

Studio East is seeking a Box Office Manager to join our administrative team. The Box Office Manager is responsible for all tickets and group bookings for both Studio East and StoryBook Theater performances, managing our ticketing software, and overseeing additional box office staff or volunteers. The successful candidate enjoys a fast-paced, collaborative environment and embodies our commitment to excellent customer service.  

Box Office Manager Duties: 

• Communicate via phone/email with patrons to answer questions, sell tickets to performances, and manage ticketing email inbox. 
• Season preparation: 
• Set up show schedules and performances into software for each season. In coordination with Marketing, make sure the website reflects all necessary information for each show. 

• Manage patron information and enter ticket sales data into software. 
• Check box office related details on websites as needed. 
• Payment Handling: Take credit card, cash, and check payments and record into ticketing software.  
• Provide daily, weekly, and periodic reports for all sales to accounting. 
• Provide weekly ticket sales reports to management and artistic staff. 

• Provide production close and season end reports to management. 
• Weekend Box Office: 
• Set up weekend box office materials such as will-call lists and tickets, laptop and materials for offsite performances, and communicate with House Manager regarding each performance, such as VIP patrons or customers requiring additional assistance. 
• Occasionally work a weekend for offsite StoryBook Theater ticket sales. 
• Reconcile weekend ticket sales on the Monday after a show, including cash counting and any necessary changes. 

School Show Coordination: 

• Work with area teachers and school administrators to coordinate field trips for weekday StoryBook Theater performances. 
• Set up weekday matinee box office materials such as seating charts and communicate with House Manager regarding each performance. 

• Manage contract generation and payment handling in advance with school partners. 

Office Assistant Duties: 

• Answer phones as needed for patron questions, transfer calls, take messages, etc.  

• Assist with student emergency form processing, data entry, and registration related tasks.  
• Provide information about Studio East classes and productions. 
• Assist with daily opening or closing tasks. 
• Assist with setup and materials for all education programs including summer camps and classes. 
• Other administrative duties as assigned. 

Desired Skills and Qualifications: 

• Box office and ticketing software experience 
• Experience in customer service – in person, over the phone, and online 

• Mission-driven and eager to learn 
• Highly detail oriented and efficient 
• Excellent written and verbal communications skills 
• Intermediate skills in Microsoft Office including Excel, Access, and Outlook 
• Experience with Wordpress and-Salesforce a plus 

• Able to solve problems, set priorities, and take initiative 
• Able to work both independently and collaboratively as part of a team 
• Patient and flexible, able to remain calm, professional, and friendly under pressure 
• Displays highest standards in ethics, values, and confidentiality 

Position Specifications: 

• Part-time, non-exempt 
• 24 hours/week 
• $19-$20/hour DOE 
• Some evenings and weekends required 

• CPR & First Aid certification required upon hire  
• Must be able to lift up to 30 pounds on an occasional basis  
• Will require proof of COVID-19 Vaccination upon hire  
• Must pass background check  
• This job will require onsite work at Studio East and offsite work at local theaters 

• Complimentary tickets for Studio East and StoryBook Theater performances 
• Family discounts for classes and camps 

To apply: email resume to jennifertucker@studio-east.org with subject line of Box Office Manager. No phone calls, please.  

TITLE: Education Assistant

REPORTS TO: Education Director

STATUS: Hourly, part-time, non-exempt

HOURS: 16 hours/week

COMPENSATION: $18-$19/hour DOE

PURPOSE OF POSITION:

To support all Education programs at Studio East in conjunction with the Education Director.

STUDIO EAST MISSION:

Studio East works to create confident, compassionate, responsible young people through training in the art and craft of theater.

DESIRED QUALIFICATIONS:

• Strong passion for arts education, young people, & Studio East’s mission
• Excellent organizational and communication skills on the phone and in person
• Excellent written communication skills – spelling, grammar, punctuation, clarity of language
• Positive attitude, flexibility, and dedication in teamwork
• Experience with, and knowledge of, elements of teaching and theater production
• Computer skills: Microsoft Word & Excel, Access and WordPress preferred

SPECIFIC JOB DUTIES:

• After School, Home School Classes, Outreach Classes, Residencies & Camps
  • Assist with creating contracts for teaching artists
  • Assist with maintaining Education page of the website and CourseStorm registration webpage
  • Create, manage and compile results for online surveys
    • Alert Education Director to any comments that need to be addressed
  • Create, update and distribute class letters, flyers, programs, calendars and other documents
  • Make supply deliveries to Outreach and Artreach schools
  • Gather supplies & create supply boxes, class folders, & digital resources
  • Be available as an onsite admin/substitute teacher 2-3 days/week
  • Other duties as assigned by the Education Director
  • Opportunity to grow role including teaching a few classes a quarter
• Administrative Duties
  • Research, create and maintain Arts Education bulletin board and Instructor Spotlight articles
  • Maintain class/camp script & audio recording database
  • Set up and maintain class and camp materials and storage areas
  • Create at-a-glance year calendar for weekend intensive classes
  • Update tuition comparisons
• Summer Camps
  • Create, edit, duplicate, and distribute Summer Camp scripts, scores, and rehearsal recordings
  • Research and compile venue information for offsite programs
  • Order supplies, fill supply boxes, and assist with supply runs to off-site venues
  • Assist with putting together teacher binders & resources
  • Act as first day registrar as needed on Monday mornings
  • Be available as an on-site admin/on-call substitute for summer camp 2-3 days a week
  • Design programs & write curtain speeches
  • Assist with load in and strike
  • Create, manage and compile results for online surveys
    • Alert Education Director to any comments that need to be addressed

OTHER JOB REQUIREMENTS

• Must have access to a vehicle
• Some evenings and weekends required
• Must be comfortable driving company van
• CPR & First Aid certification required upon hire
• Must be able to lift up to 30 pounds on an occasional basis
• Will require proof of COVID-19 Vaccination upon hire
• Must pass background check
• This job will require onsite work at Studio East and offsite work at local schools

Studio East is an equal opportunity employer. Individuals of all backgrounds are encouraged to apply. We seek employees with a commitment to diversity, equity, & inclusion.

TO APPLY

Please email resume and cover letter to kaysyostrom@studio-east.org with subject “Education Assistant”. Include in your cover letter what unique skills you’d to bring to this job and your connection to Studio East’s mission.

Theater Teachers and Directors

Studio East welcomes resumes from Teaching Artists who are interested in joining our faculty. We hire energetic, responsible theater arts educators who have teaching, directing, choreographing, and/or music directing experience with young people ages 4-19. We are interested in Teaching Artists with several years of teaching/directing experience who love sharing their skills and experience with kids. Trained educators, actors with teaching experience, and pianists are encouraged to apply.

Projects include:

• Instructors for daytime and after school/evening classes, both on site at Studio East and at eastside area schools
• Directors/Musical Directors/Choreographers for after school/evening productions, both on site at Studio East and at eastside area schools
• Directors/Musical Directors for school break camps in April at Studio East and during the summer months at various eastside locations

Please email a letter and resume to Kaysy Ostrom, Education Director.

Studio East also has Class and Camp Assistant Opportunities for teens.

Interns & Volunteers

Ongoing opportunities are available to help out at Studio East! Contact the main office to be directed to the staff person who might best be able to use your skills: 425.820.1800