Production FAQs and Ticket Policy

• Pre-Audition: The preparation period before auditions when students learn about the show, review audition materials, and practice their performance.

• Audition: A performance or presentation used to determine which role(s) a student may be cast in for a production.

• Callback: A second audition where selected performers are invited to demonstrate additional skills or read for specific roles.

• After cast: The period following cast announcements when rehearsals begin and production work officially starts.

• Tech week: The final week of rehearsals when lighting, sound, scenery, costumes, and other technical elements are integrated into the show.

• Call time: The specific time a performer or crew member is expected to arrive for rehearsal or a performance

• Blocking: The planned movement and positioning of performers on stage during a scene.

• Booth: The area where technical crew members operate lighting, sound, projections, and other production equipment.

• Stage left: The left side of the stage from the performer's perspective while facing the audience.

• Stage right: The right side of the stage from the performer's perspective while facing the audience.

• Strike: The process of dismantling and removing sets, props, costumes, and technical equipment after a production closes.

• Techies: A casual term for the students and volunteers who support the production through technical theatre work.

• Up stage: The area of the stage farthest from the audience.

• Down stage: The area of the stage closest to the audience.

• Spike marks: Tape markings placed on the stage floor to indicate exact positions for scenery, props, or performers

• Director: Leads the overall artistic vision of the production and guides performers throughout rehearsals.

• Music Director: Teaches and rehearses vocal music, ensuring performers learn and perform the score accurately.

• Choreographer: Creates and teaches dance numbers, movement sequences, and staged physical action.

• Stage Manager: Coordinates rehearsals, communicates production information, and oversees backstage operations during performances.

• Cast: The group of performers selected to bring the story and characters to life on stage.

• Technical Director: Oversees the construction, installation, and safe operation of scenery, equipment, and technical elements.

• Lighting Director: Designs and manages the lighting that supports the mood, visibility, and storytelling of the production.

• Costume Designer: Creates or selects costumes that reflect each character and support the overall production design.

• Stage hands: Crew members who assist with scenery changes, props, and backstage tasks during rehearsals and performances.

• Artistic Director: Provides overall leadership for a theatre program, helping select productions and guide its artistic identity.

• Marketing: Promotes the production through advertising, social media, community outreach, and audience engagement

• Tuition costs: The participation fee associated with the theatre program. Tuition helps cover expenses such as instruction, production materials, costumes, licensing fees, technical equipment, and other program costs.

• Tuition assistance: Financial support available to help make participation accessible for all students. Families who may need assistance with tuition costs are encouraged to apply, no financial documentation required, and to contact Studio leadership to learn more.

REFUND POLICY

Tickets are non-refundable. However, if you cannot attend the performance due to contagious illness, we will issue the cost of your ticket back to you minus our system’s online processing fee. Please contact us at tickets@studio-east.org as soon as you know you won’t be able to attend the show.

EXCHANGES

Exchange requests must be submitted to tickets@studio-east.org no later than 48 hours before the scheduled performance. Tickets can only be exchanged for another performance within the run of the show. All exchanges are subject to ticket availability. 

If you cannot make another performance, please consider releasing your tickets as a donation! This is a great way to support Studio East and allow other patrons to purchase tickets for the show. Exchanging or releasing your tickets at least 48 hours in advance gives Studio East a better chance of filling empty seats. Again, to exchange or release your tickets, please contact our box office at tickets@studio-east.org.